1. Program enrollment refunds
You may request a full refund within 48 hours of purchase, provided your first coaching session has not taken place and no personalized coaching work has already been delivered for you.
Once coaching has begun, program fees are non-refundable. Unused or expired sessions do not qualify for a cash refund, except where required by applicable law.
2. Booking, cancellation and rescheduling
Sessions must be booked at least 24 hours before the scheduled start time.
You may cancel or reschedule a session up to 24 hours before it begins. A session canceled, rescheduled, or missed less than 24 hours before its start time counts as a used session.
Exceptions may be made for genuine emergencies at Speak with Neha's discretion, but an exception is not guaranteed.
3. If Speak with Neha needs to cancel
If I cancel or cannot deliver a scheduled session, that session will not be deducted from your balance. We will reschedule it at a mutually workable time.
If a technical problem on my side or a platform-wide outage prevents a meaningful session from taking place, the session will be restored and rescheduled.
4. Program validity
Each three-month program includes 24 private 50-minute sessions. Sessions are intended to be used at an average rhythm of approximately two per week and are valid for 100 days from your first coaching session unless we agree otherwise in writing.
Extensions may be granted in exceptional circumstances at my discretion. They are not automatic and should be requested before the program expires.
5. Payment plans
If an installment option is offered, it is a payment method for the full program price, not a month-to-month subscription. Ending participation does not automatically cancel remaining agreed installments unless required by law or agreed by Speak with Neha in writing.
Nothing in this policy limits consumer rights that cannot legally be waived.