1. Who this policy covers
This Privacy Policy explains how Speak with Neha, operated by Unkomon Co, handles personal information when you visit the website, contact us, purchase a program, schedule a session, or participate in coaching.
2. Information we may collect
Depending on how you use the service, we may collect:
- name, email address, phone number, time zone, and other contact details;
- booking information, session history, program balance, and scheduling preferences;
- answers you provide in intake forms, coaching goals, practice topics, and coaching notes;
- messages, support requests, and other communications with us;
- transaction details such as the amount paid and payment status. Full payment-card details are generally processed by our payment providers rather than stored directly by Speak with Neha;
- technical information such as IP address, browser/device information, pages viewed, referring links, cookie identifiers, and similar website-usage information.
3. How we use information
We may use personal information to provide and personalize coaching, manage bookings and payments, communicate about sessions and program balances, provide customer support, protect against fraud or misuse, improve the website and services, measure marketing performance, and comply with legal or accounting obligations.
4. Service providers and sharing
We may share information with service providers that help operate the business, such as website and booking platforms, payment processors, email and calendar providers, video-conferencing providers, analytics providers, and advertising platforms. They receive information only as needed for the services they provide or as otherwise permitted by law.
We do not sell your personal information for money.
5. Analytics and advertising
The website may use analytics and advertising tools, including tools provided by platforms such as Meta, where enabled. These tools may receive online identifiers, device/browser information, and information about how you interact with the site or advertising.
Where applicable law gives you a right to opt out of certain targeted-advertising or data-sharing activities, we will provide or honor the required choice mechanisms.
6. Cookies and browser signals
Cookies and similar technologies may be used for essential site functions, preferences, analytics, and advertising. Your browser may allow you to block or delete cookies, although doing so can affect site functionality.
Some browsers offer a “Do Not Track” setting. Our website may not respond to every Do Not Track signal. Where applicable law requires recognition of a legally recognized opt-out preference signal, we will follow those requirements.
7. Coaching content and recordings
Coaching conversations may include information about your work, relationships, experiences, language goals, or daily life. This information is used to provide coaching and is not published as a testimonial, case study, or marketing material without permission.
Sessions are not recorded for public or marketing use without your permission. If a recording is used privately for progress comparison or coaching feedback, we will discuss that use with you first.
8. Data retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and accounting records, resolve disputes, enforce agreements, and meet legal obligations. Information that is no longer reasonably needed may be deleted or anonymized.
9. Your privacy choices
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to make choices about certain uses of your information. To make a request, use the contact method provided on the Speak with Neha website or in your booking confirmation.
10. Security
We use reasonable administrative and technical safeguards and rely on reputable service providers. No website, payment system, or internet transmission can be guaranteed to be completely secure.
11. International processing
Because coaching and technology providers may operate in different countries, personal information may be processed in the United States or other countries where our service providers operate, subject to applicable legal protections.
12. Adults only
The current coaching programs are intended for adults. We do not knowingly offer these programs directly to children under 13 or knowingly collect their personal information through the program enrollment process.
13. Changes to this policy
We may update this Privacy Policy as the business, website, or legal requirements change. The effective date at the top of this page shows when the current version took effect.
14. Contact
Questions or privacy requests can be sent through the contact method provided on the Speak with Neha website or in your booking confirmation.